ClearLegacy is a trading name of Kaizen Finance Ltd, a company registered in England and Wales (Company No. 12092327). References to "we", "us" or "our" mean Kaizen Finance Ltd. References to "you" or "your" mean the customer.
Contact: [email protected]
ClearLegacy is a document preparation service. We are not a firm of solicitors and we are not regulated by the Law Society of Northern Ireland. We do not provide legal advice. Our service is suitable for straightforward estates. If your situation is complex you should consult a solicitor.
We will draft Will documents based on the information you provide and standard estate-planning practice. ClearLegacy provides Will-writing only — we do not prepare powers of attorney or probate documents. The legal validity of your Will depends on you signing and witnessing it correctly in accordance with the law of Northern Ireland.
When you place an order we will:
We do not store your signed original. The legally valid Will is the wet-ink signed paper copy that you keep.
Our published prices are:
We are not VAT registered, so no VAT is added: the price shown is the price you pay. Payment is taken via Stripe at the final step of the order — only after you have completed the questionnaire and confirmed on-screen every answer your Will is built from. We accept all major cards. We do not store your card details. Payments are processed by Kaizen Finance Ltd, the company that trades as ClearLegacy, so the name shown on your bank or card statement may differ from ClearLegacy. If you see a charge you do not recognise, please contact us at [email protected] before contacting your bank — we can locate your order in seconds.
Your Will is personalised digital content, and supply begins the moment you pay. Your Will is generated from the questionnaire answers you review and confirm before paying, and your first draft is emailed to you immediately after payment. At checkout you expressly ask us to begin supplying it straight away and acknowledge that, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you lose your right to cancel once that supply has begun. We confirm your request and acknowledgement in the email that carries your first draft.
Because supply begins immediately, there is no cancellation period and we do not refund a change of mind. Nor do we refund where the document accurately reflects the answers you reviewed and confirmed. Every Will is checked before it is issued and the final, signing-ready Will usually follows within 24 hours; one free update is included after payment. If you pay and your Will is never delivered to you, we refund you in full. Nothing in these terms excludes or limits your statutory rights, including your rights under the Consumer Rights Act 2015 where digital content is faulty or not as described.
If we make an error in the finished document — for example a typo we introduced that was not in your questionnaire answers — we will re-issue a corrected PDF at no further cost. Corrections are made by re-issuing the document; we do not issue cash refunds. Because every order is personalised from a questionnaire completed by the purchaser, we retain full records of the information supplied, the payment, and the delivery of your document. If a payment is disputed with a card issuer as unauthorised or unrecognised, we will provide those records to the issuer as evidence. If you have any concern about a payment, please contact us first at [email protected] or via our Help & Contact page — we resolve genuine issues quickly and without charge.
Our full Refund Policy is set out at clearlegacy.co.uk/legal/refund.
The accuracy of your Will depends on the information you give us. You are responsible for:
Witnesses must: be aged 18 or over, mentally competent, not be beneficiaries under the Will, and not be married to or in a civil partnership with a beneficiary. A beneficiary who witnesses the Will loses their gift.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under the law of Northern Ireland.
Subject to that, our total liability to you for any loss or damage arising out of or in connection with the service (whether in contract, tort, breach of statutory duty or otherwise) is limited to the greater of:
We are not liable for indirect or consequential losses, loss of profits, loss of opportunity, or any losses arising from your failure to sign or witness your Will correctly, your failure to update your Will, or your decision not to seek legal advice on a complex matter.
We hold professional indemnity insurance. Details available on request.
The website, our document templates, guides and content are owned by Kaizen Finance Ltd. You receive a perpetual licence to use the documents we prepare for you for personal estate-planning purposes. You may not resell, redistribute or use our materials commercially without written permission.
How we handle your personal data is set out in our Privacy Policy.
If you are unhappy with our service, please follow our Complaints Procedure. We aim to acknowledge complaints within three working days and provide a full response within 28 days.
These terms are governed by the law of Northern Ireland. Any dispute will be subject to the exclusive jurisdiction of the courts of Northern Ireland.
We may update these terms from time to time. The version that applies to your order is the version published on this page on the date you placed the order. The current version is dated above.